Shipping Policy

Effective date: 29 July 2026

This Shipping Policy explains how United Black Cats Pvt Ltd (“Black Cats®”, “we”, “us”, or “our”) handles delivery, dispatch, and installation scheduling for CCTV products and related equipment.

1. Service areas

We primarily serve Chennai and surrounding areas in Tamil Nadu. Delivery and installation to other locations in South India may be arranged on request, subject to feasibility and additional charges.

2. Order processing

Orders are processed after quotation approval and receipt of the agreed payment as per our Payment Policy. Processing time depends on product availability, project scope, and site survey requirements.

3. Delivery methods
  • Direct delivery & installation: Our team delivers and installs equipment at your site on a scheduled date.
  • Pickup from office: Customers may collect ready orders from our Chennai office by prior appointment.
  • Courier / transport: For approved outstation orders, goods may be shipped via reliable courier or transport partners. Risk passes to the customer upon handover to the carrier unless otherwise agreed in writing.
4. Delivery timelines

Estimated delivery or installation dates are shared at the time of order confirmation. Typical timelines:

  • In-stock items in Chennai: 2–7 business days after payment confirmation
  • Custom or bulk orders: as stated on the quotation
  • Installation projects: scheduled based on site readiness and technician availability

Delays caused by weather, supplier shortages, site inaccessibility, or customer rescheduling are not considered service failures.

5. Shipping charges

Delivery and installation charges are included in or itemized on your quotation. Additional charges may apply for remote locations, repeated visits due to site unpreparedness, or scope changes requested after confirmation.

6. Inspection on delivery

Please inspect packages and equipment at the time of delivery. Report visible damage, missing items, or quantity discrepancies within 24 hours with photos and your invoice number.

7. Incorrect address or failed delivery

If delivery fails due to an incorrect address, unavailable recipient, or restricted site access, redelivery may incur additional charges and revised scheduling.

8. Contact us

For delivery or shipping enquiries, contact:

United Black Cats Pvt Ltd
No. 7, Gayathri Nagar, Tambaram East, Chennai, Tamil Nadu, India
Phone: 7557 7557 37
Email: sales@blackcatsgroup.com

← Back to home