Return, Refund & Cancellation Policy

Effective date: 29 July 2026

This policy explains how United Black Cats Pvt Ltd (“Black Cats®”, “we”, “us”, or “our”) handles order cancellations, returns, and refunds for CCTV products and related services.

1. Order cancellation

You may request cancellation before dispatch or before installation begins. Cancellation requests must be sent in writing via email or WhatsApp with your order reference.

Before dispatch: Eligible for refund of paid amount minus any non-recoverable costs (special-order items, processing fees, or third-party charges already incurred).
After dispatch but before installation: Return shipping, restocking, and handling charges may apply.
After installation has started or completed: Cancellation is generally not available except as required by law or at our discretion in exceptional cases.

2. Return eligibility

Returns may be accepted within 7 days of delivery for unused, sealed products in original packaging, subject to inspection. The following are typically not eligible for return:

Products that have been installed, configured, or activated
Custom-configured kits, cut cables, or project-specific materials
Items damaged due to misuse, power surge, or unauthorized repair
Software licenses or digital services once activated

3. Defective or wrong items

If you receive a defective or incorrect item, notify us within 48 hours of delivery with photos, invoice details, and serial numbers where applicable. We will arrange replacement, repair, or refund as appropriate after verification.

4. Refund process

Approved refunds are processed to the original payment method or via bank transfer within 7–14 business days after we receive and inspect returned goods (where applicable). Refund timelines may vary depending on your bank or payment provider.

5. Installation and service charges

Completed consultation, site survey, cabling, mounting, configuration, and labour charges are non-refundable once the service has been performed, unless we fail to deliver the agreed scope and cannot remedy it within a reasonable period.

6. How to request a return or refund

Customer name and phone number
Invoice or order number
Reason for return or cancellation
Photos of the product and packaging (if applicable)

7. Exchanges

Model upgrades or exchanges may be offered subject to price difference, stock availability, and inspection of returned items.

8. Contact us

For return, refund, or cancellation requests, contact:

United Black Cats Pvt Ltd
No. 7, Gayathri Nagar, Tambaram East, Chennai, Tamil Nadu, India
Phone: 7557 7557 37
Email: sales@blackcatsgroup.com

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